In order to control costs and respond quickly to customer needs and market changes, an organization needs to focus on quality planning, quality control, and quality improvement. Consistent product and service excellence results in quality products and customer satisfaction — both of which foster loyalty, enable premium pricing, and contribute to long-term revenue and profitability.

During this webinar, CMTC Quality Practice Lead Eliot Dratch will discuss concepts that will help you increase your manufacturing agility.

Key Topics:

• Quality Philosophy
• Total Quality Management (TQM)
• Malcolm Baldrige National Quality Award (MBNQA)

This webinar is part of CMTC’s 2022 Quality Webinar Series focused on advanced quality planning topics as they pertain to manufacturers. You are encouraged to join as many of the webinars in this series as you would like.