This training will focus on developing skills such as active listening non-judgmental questioning and how to have open and honest communication

About this event

Workplace conflict haunts organizations every day—it leads to lost productivity, diminished morale, and decreased performance. And, it is very expensive—it will have a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance, and poor customer service. Most employees do not know they are responsible for resolving their own conflicts.

This training will focus on developing skills such as active listening non-judgmental questioning and how to have open and honest communication. Employees will be given the tools and skills to help them successfully resolve conflict situations and avoid future ones.

Learning Objectives:

Assess a challenging situation and determine an appropriate strategy

Understand the elements of effective communication

Utilize a 5-step process for dealing with difficult people

Recognize the negative impact conflict has on them, their organizations, and others

Recognize that they have a responsibility to resolve conflicts when they occur

Navigating through tough conversations with employees

Conflict resolution across department team members

Understanding and displaying empathy