Studies tell us 70% of mistakes in the workplace are a direct result of poor communication!

Business professionals must have rules and tools for communicating effectively. Leaders need a firm foundation in listening mechanics and conflict resolution, Every leader must develop these communication skills, or face considerable hardship navigating organizational life, its stressors, and the unique demands inherent in leading others.

Learning Objectives:

· Define, distinguish, and formulate crucial active listening skills

· What does respect have to do with communication

· What are the expectations of a multi-generational workforce

· Define leadership styles of communication

· Identify methods for dealing with difficult people and resolving conflict on the job